Our HR team is at the heart of the business.  We recognise that attracting great people and retaining high quality and engaged employees, while operating efficient and productive staff structures. Our HR policies and procedures are designed around industry best practice and used alongside our EPS scheduling technology giving our managers at all levels access to real-time information, enabling them to make the right decisions to improve productivity and control costs.

We drive our team engagement through innovative reward and recognition schemes. We also carry out two engagement surveys per year and are proud of our high levels of employee engagement across our properties. We celebrate our team’s excellence through our annual employee Heeton Stars programme and recognise achievement and success at every hotel.

We are committed to providing learning opportunities for all our team members and have dedicated tools and training programmes including apprenticeships through HIT training to drive up standards and service quality. Through investing in work-based hospitality and catering apprenticeships for our teams, we reap the commercial benefits with staff who are empowered and inspired to deliver top-notch service to your customers.

We also have our own bespoke online learning platform FLOW, using the latest technology providing accredited, certificated training.  Our suite of modules allows our team to benefit from all the interactive learning techniques.  End of section tests and end of module exams ensure that our team complete their modules with a full understanding of their responsibilities and compliance with legislation.